Mad Dog 2020 is committed to:
- Providing a professional, personal, flexible service, working with our Clients to meet their casting needs right the first time, on time, every time
- Involving our staff through teamwork, training and development to continually improve the services we offer and the documented business management system
- Working together with our Supporting Artists to find the best and most appropriate casting opportunities for them to develop incomes and their careers in film, television and commercials
The Business Management System is supported and endorsed by the Senior Management and every employee within the company and is a reflection of our desire to provide our service with the highest standards possible in client care, and provides a framework for establishing and reviewing business objectives. The Business Management System is closely monitored both internally and externally by BSI and we are regulated by the DBIS.
The Company is committed to implement and maintain, a documented Management System which complies with the requirements of ISO 9001:2015. This operating system is designed to embrace all company functions, thus ensuring the efficiency of the business and the consistent delivery of a quality service for all clients and Supporting Artists. To this effect, this Quality Policy has been established and communicated at all levels within the organisation through the annual strategy renewal process and is used as the framework for continuous improvement of the company’s service and business management system.To achieve this, the company has implemented various improvement recording and monitoring methods within the business management system.
SMART business strategies, goals and objectives are challenged and set on an annual basis. Within this, goals and objectives for all individual staff are set for the forthcoming year. Balanced Scorecards are utilised to cover Finance Matters, Client Matters, Our People and all Processes.
The company will exhibit the highest standards in maintaining a policy of honesty and correctness at all times towards clients, Supporting Artists and employees. The Management Representative, in conjunction with the Senior Management team, has responsibility for ensuring that all legal requirements applicable to the business activities and relevant industry ‘codes of practice’ are identified, understood and adhered to.
All enquiries for our service will be subject to formal controls. Procedures are established to ensure that the customers’ needs and requirements are determined and adequately met with the objective of achieving customer satisfaction at all times.
The scope of certification to ISO9001:2015 is applied to the Mad Dog 2020 operations and covers:
- The provision of Supporting Artists to the film, television and commercials industries